This document explains our terms of service, acceptable use policy, billing and sales policy, DCMA policy and privacy policy. Use of our services constitutes unconditional acceptance of all the terms and policies set forth herein.
All of this boils down to common sense. We do our best to provide good reliable service to you, but sometimes things go wrong. You understand that's how it goes sometimes, and you know that you can't expect anything more from us than to resolve whatever went wrong. You are well aware that the content you expose yourself to is entirely the responsibility of the person who created it, and you take full responsibility for the content you create. Simple. If we all act responsibly, with common human decency and respect for one another, we'll all be happy and there will be no reason to refer to this document.
Our services are intended for your productivity and enjoyment. We believe strongly in your privacy and also hate to be bothered to poke around in other people's business. We've designed our systems to be resistant to many types of snooping and logging, but the reality of online life is that it is very difficult to keep your content between you and its intended recipients (hint: currently the ONLY solution is to use Tor and GPG).
As such, the unfortunate reality is that there are times when other people wind up with access to your content (usually this happens after it leaves our systems), and those people can be a lot less respectful of your privacy than we are. If you are doing something like harassing them, maybe that's not such a bad thing. Please don't use our systems for unethical purposes. We believe in freedom and privacy, but when you hide behind those things and try to hurt or scam other people, you've lost our sympathies and we are no longer interested in having you as one of our customers.
Any information we do have about you is kept in strict confidence. We do not and will not sell your information to marketers or any other third party. Then again, although we make reasonable efforts to keep your information secret, we cannot provide an absolute guarantee. Who knows what will go wrong. Nothing's for sure on the Internet, so you if you want absolutes, you shouldn't be using the Internet. On the other hand, nothing's for sure in real life, either. What you have is our word that, unlike other companies that state "we value your privacy" yet have the gall sell your personal information to marketers, we are committed to privacy in a way that such companies could care less about. We don't have any marketing agreements, and we are disgusted by the very idea. Privacy and security are things that we are passionate about. Chances are that your information is quite a bit safer with us than those other guys.
We collect only as much data about you and your activities as you allow. We do not and will not share that data with any third parties except as required by law. If you pay us using means that are not anonymous, then we have certain personal data that we use to validate your payments -- we do nothing more than protect ourselves from fraud with that information. You may remove your payment information from your account any time you like.
We retain your contact information if you have chosen to keep it in your account and we only use it to contact you for invoicing, troubleshooting, and notifications if you have asked us to send you our system updates. Depending upon your logging preferences, we may have access to logs that could be used to track some account activity, although we will only use this information to assist in troubleshooting technical problems and enforce our terms of service.
Passwords are only stored on our systems in one-way hashed format, thus it is impossible for us to ever decrypt them.
Note that if you have paid anonymously and disabled logging, we do not collect or keep any of your personal information. If you have stored any personal information on our systems, that information may be kept in our backups for up to 60 days.
For free accounts, we always track the month and year of last login in order to assist us in removing stale accounts.
Although we respect your privacy, you should always assume that your email, files, and browsing habits may be seen by us or some other party. Your use of our systems implies consent to be monitored by us. Note that if this makes you uncomfortable, we encourage and facilitate the use of anonymity and strong cryptography by customers that desire privacy in the face of snoops here or anywhere on the Internet.
We offer accounts and services without requiring you tell us your name or address. Regardless of the fact that you attempt to remain anonymous, all terms and conditions explained in this document remain in full effect.
Unless you have a GPG/PGP key or certificate signed by us, there is no way to re-issue a lost account password to an anonymous customer. For this reason, we recommend that anonymous customers download a certificate from us, or get their GPG/PGP key signed immediately. If you lose your password, you lose your account. No refunds are issued for lost passwords.
We provide anonymous accounts for good people to go about their lives without being logged, profiled, tracked and monitored. We let you reach the parts of the Internet that you want to legitimately reach without fear of abuse. Although we cannot guarantee your privacy, we certainly can lend reasonable assistance to your attempts to shield yourself from scrutiny and logging to the extent permitted by law.
We provide privacy services to allow good people the freedom to protect their privacy, not to facilitate evildoers. We believe that all people should take responsibility for their actions and that the more we all do that, the better our world becomes. If you attempt to use our anonymity features to perpetrate truly evil acts, we would prefer you take your business elsewhere. We have no intention of shielding your unethical actions.
That said, in the vast majority of cases, a desire for privacy in someone is not sufficient reason to conclude that person desires to do evil. Many good people appreciate an environment where they aren't constantly tracked, profiled and marketed to. We provide such an environment.
We charge fees for products and services as described on our price sheet. Should some other web page show a differing price, the price sheet will take precedence. Prices are subject to change without notice.
We may charge other fees beyond the basic account fee that include but are not limited to data transfer fees, storage fees, password reissue fees, administrative service fees, and fees for damage incurred by network attack. These fees are described on our price sheet.
For new customers, payment is due immediately in guaranteed funds with the sale. We do not offer credit or payment terms to new accounts.
Established customers can have net 15 terms. Periodic and one time payments for established accounts are due 15 days after the invoice date specified in the customer's account management interface. Invoicing for these payments may be by email, post, or not at all (optional invoicing), but payment is still due 15 days after the invoice date even if the customer has not received an invoice. It is the customer's responsibility to know what services they are subscribed to and to pay them proactively.
Late amounts owed may be subject to late fees plus interest accrued at 1.5% per month, or the highest allowed by law, whichever is less. Pricing for late fees and other penalties can be reviewed on our price sheet. Accounts unpaid 15 days after the payment due date may have their service interrupted. Such interruption does not relieve the customer from the obligation to pay the charges due nor is it considered an outage. There is a fee for re-establishing service after an interruption. See our price sheet for details. Setup fees or security deposits may not be offered by customer for use in lieu of any other payments due.
Payments can be paid with cash, bitcoin, check, money order, or bank wire. We accept credit cards and other online credit card equivalents (PayPal) cautiously. Customers in regions whose banks provide address and identity verification for credit card payments may pay with a credit card owned by the customer with a billing address that matches exactly with the customer's mailing address. Customers outside such regions may not use a credit card until after they are specifically approved for credit card payment at our discretion. PayPal payments must be verified and confirmed and must always include a shipping address. All payments must be in US funds. Bank wire fees at both ends are paid by the customer.
If a customer's check or charge is returned by the bank as not redeemable, the customer will be deemed to be in default, and will be liable for a "returned check", "declined charge", or "chargeback" fee. Pricing for these events is subject to change. Current pricing can be reviewed on our price sheet.
All sales are final. We normally do not refund fees, however, we will make an exception if we should fail in our duty to provide you the product or services we promised. Should we fail to deliver something as promised, let us know how we are failing. After you have notified us of the problem, if we don't make it right in a reasonable amount of time, we can decide to issue a refund in lieu of fixing the problem. We will give you a 100% refund within 30 days of the sale. Beyond 30 days, if we decide to refund a fee, refunds are prorated. No refunds are ever granted in cases where the customer has violated this agreement.
In cases where we grant a refund upon terminating a service contract, we will deduct any setup fees and prorate the refund based on the charges associated with the service pricing for the customer's type of service that has the longest term still less than the customer's actual duration of service. If all offered pricing terms are longer than the actual duration of service, then the shortest term contract for that type of service will be used for calculating the refund.
Refundable setup fees are refundable only under certain conditions. Setup fees are not refundable unless specifically offered as "refundable" at the time of the sale. Refundable setup fees may not be refunded at any time if the customer has violated any of the terms of this agreement. Refundable setup fees may not be refunded at any time if any customer payments have been overdue. Any setup fees provided by the customer are not refundable under any circumstances except under one of the following conditions stated in the remainder of this paragraph. Refundable setup fees may be refundable only when the customer gives proper written notice to us of termination after the initial term of their written service agreement, or one year, whichever is longer.
Our mail system is tough on Unsolicited Commercial Email (UCE, also known as spam). We reject mail from unknown domains. We do not permit unapproved relay through our mail servers. We also maintain and refer to external blacklists and use an artificial intelligence filter that rejects the vast majority of spam. Some of this is done automatically for our customers without them asking. Email delivery and dispersal is generally very reliable, but because we filter spam and dangerous messages, outages do occasionally occur. We do not guarantee email delivery, either outgoing or incoming.
Customers of our mail system unconditionally accept our right to configure anti-spam measures. We do not guarantee either that we will delete all spam, or that all legitimate mail will be delivered. The default anti-spam configuration in all our accounts rejects a moderate amount spam. But it may occasionally reject legitimate mail that appears to be spam. The customer understands and hereby accepts these caveats and in particular takes responsibility for any changes they make to their anti-spam account settings.
Any free, trial or demo accounts offered are done so with absolutely no promises, guarantees or warranties whatsoever. Customers using free accounts agree that they have no expectation for service or support from us.
We try to be helpful, but we cannot be responsible for the configuration and operation of your personal computing devices. We also are not responsible for the configuration and operation of other hosts on the Internet beyond our ownership and control. In addition, we do not maintain, support, explain, or fix third party software installed by customers either in the accounts we provide, or on their own personal computing devices. Please depend on the individual or organization who wrote or sold you your software for support.
We will answer specific questions related to our services by email for free, but we only do hands-on work if we are paid to do it. If a significant change is made to the registration of an account (e.g. primary username, primary domain, owner, etc.), we also charge an administrative support fee for the change. Refer to our price sheet for support pricing, or contact us for a quote.
Our services are typically operational 24 hours per day, every day of the year, but we reserve the right to reboot any system at any time. While we maintain a high reliability network, we do not guarantee uninterrupted electric power or network connectivity to or from our systems. Our network and the services on it are not guaranteed to be available at any given time or for any given duration.
"Outage" means the inability of our systems to communicate with or access in any manner ANY other Internet host or service outside of our systems. The inability of our system to communicate with one specific host or service outside of our systems is not considered an outage. Service disruptions during scheduled maintenance periods or disruptions caused by equipment or facilities not controlled by us are excluded. Denial of service attacks and other attacks by malicious entities are not considered outages. Customers will receive 24 hour notice of scheduled maintenance on our news page.
All accounts and account data is backed up daily and stored off-site in encrypted format so that only we can access it. Backups may be kept for as long as 60 days, but are more commonly purged after 30 days.
Restoration of customer data from backup is free if the cause of the deleted or lost files was a result of our actions or hardware failure. If a customer accidentally deletes a file or otherwise wants a file restored, there is a fee for each restore attempt. There is no refund of this fee even if we fail in our attempt to restore the file, even if it was our fault that we failed. Each restore attempt incurs another fee, and we will try as many times as you would like. The fee is specified on our price sheet.
Although we back up our systems with off-site storage, and we reasonably attempt to make sure our backup system works properly, we do not guarantee this in any way. We have never lost one byte of customer data, but should this happen someday, we disclaim all liability for incidental and consequential damages, and for the value of the data lost, as is stated elsewhere herein. If a customer wants a guarantee on backup, then they need to talk to us about what that means. Typically, they need to declare the value of their data and based on that we can quote them a price for advanced backups and insurance.
We may refuse to grant any and all levels of access to our systems by any individual or group for any reason whatsoever, as permitted by law.
Customers who have lost their passwords can get a new password for free only if they have a PGP or GPG key signed by us. Without a key, customers must re-apply and pay a lost password fee. Note that having a weak password, account sharing, or otherwise compromising security will result in you paying the fee to have your account restored, should we decide to allow you to remain our customer.
Furthermore, customers who believe their password to have been stolen are required to notify us with no delay. Customers who fail to notify us of an account known to be compromised shall face account termination without any refund.
Customers who contract for IP addresses will be provided with them subject to the restrictions and fees imposed by us and the IP numbering authorities of the Internet. IP Address availability is beyond our control and is subject to InterNIC/ARIN approval and policy in effect at the time the IP addresses are requested.
Small numbers of IP addresses (1 to 16 host subnets) in reasonable quantities for justifiable purposes as judged by us are available from the pool controlled by us. Pricing for IP addresses is subject to change. Current pricing can be reviewed on our price sheet.
Termination of service or non-use of assigned IP addresses will result in the addresses assigned to the customer being reverted back to our full control.
If you register domains through us, you should be aware of your rights and responsibilities as a registrant. You agree to be bound by our domain registration agreement associated with the top level domain you are registering.
In addition, you are also bound by the latest Uniform Dispute Resolution Policy (UDRP) established by ICANN.
When domains are transferred to us, we will add one year to your expiration date, whatever it is. Depending on your billing preferences, we will charge you a fee every month or every year on the anniversary of the transfer and automatically renew your domain in future years as required. No credit is ever given nor are fees prorated for the prior value of a domain renewal date.
When transferring a domain to our registrar service, our initial fee for the transfer is non-refundable, even if the transfer fails and the domain is found to be non-transferable. There are many reasons a transfer might fail. We will work with you and the releasing registrar to a reasonable extent facilitating the transfer, and we will resubmit the transfer request to the releasing registrar at least three times. If after 30 days, or three attempts, the transfer cannot be made, we will abandon the domain as non-transferable. An additional fee will be required if you want us to try again.
We have set fees for some domain registration services. In the case that you register or transfer a domain whose registry charges more than our fee, your account will be adjusted to a higher fee level. Although that adjustment may not happen immediately, you will at least be notified when you first register the domain that the adjustment is forthcoming. If you pay monthly for your domain and decide to cancel or transfer it away from us at any time before we have recuperated its registry costs, you will be liable for the difference before the domain can be transfered.
Not all of our accounts allow unlimited use. This section only addresses those accounts that do. Also, accounts described as having "no fixed limits" may have various limits imposed at any time without warning.
"Unlimited" means "no limits imposed by us". It does NOT mean there are no limits. Similarly, just because a limit is set does not mean that any use within that limit is OK. For example, if you set up 50 email accounts, that is fine. So is 51 accounts, or even 151. We don't necessarily impose a limit. Does that mean you can irresponsibly set up 1,000,000 email accounts with an automated script? Perhaps technically it does, but we would terminate your account for monopolizing resources. We trust people to act responsibly. If you act irresponsibly, we don't want your business. If you have a large number of email accounts to set up (like several hundred), you probably want to talk to us first.
Normal reasonable use is OK. Sudden and unexplained extreme usage, whether or not it falls within previously stated limits may not be OK. Contact us when you anticipate a dramatic increase in your resource needs. If such usage exceeds what may be reasonable considering your current account levels, you may be asked to pay for a higher account service level.
On the other hand, we are fairly strict with permanent process CPU and RAM usage limits. So, if you are in doubt, ask. We love questions. If you need a guarantee for a certain number of bytes, email accounts, IP addresses, or CPU cycles, ask us and we will send you a written quote for an account that meets your exact needs.
We're VERY reasonable, and have never had a problem with this policy. Many of our customers come to us because we don't impose arbitrary limits. We trust you. Please don't take advantage of our trust. Share the systems with other people fairly.
We provide people who are tired of resource-constrained shared hosting systems access to unmetered shell accounts because we don't agree with the prevalent model that assumes the worst and restricts you to the lowest common denominator. This in no way means that you are free to maximize CPU, RAM, network or other resource usage by running heavyweight programs and processes on an ongoing basis. You have to use common sense and consider other users of our system.
Customers running ongoing/background processes on our systems should be keenly aware of their damage liability as well as their other responsibilities for compliance with acceptable use stated herein. In particular, we ask that permanent background processes be limited to occupying no more than 5 megabytes of RAM and 5% of the CPU time. If you need to run more, you need to buy more accounts or run smaller processes. You may also contact us for a quote to use a larger slice of our system resources.
Customers are responsible for everything they run at all times. If something goes awry and uses up all available RAM, CPU or disk space, we will kill your process immediately. Please monitor your own processes so this doesn't have to happen. If you run any process from our system that accesses the Internet in any way, you agree that you are fully responsible and carry all liability should that process be responsible for abusive behavior. Likewise, should that process be attacked and cause any disruption to our systems, you will be liable for any damages or disruption caused, which may result in your account being assessed cash damages.
Customers must keep software they install up to date with all relevant security patches distributed by the software author or vendor. Should the lack of a security patch allow it to be attacked or compromised, and if as a direct result of this attack systems or networks controlled by us are disrupted, then the customer will be liable for damages as described in the last paragraph of this section.
Customers must inform us should their site become linked by a very popular site (the so-called "Slashdot Effect") and thereby will require substantially more resources than it previously required. Notice must be received no later than four hours after the time the link becomes live. Should a customer not inform us in a timely manner that their site will require a sudden increase in resources because of a link from a popular site, and if as a direct result of this sudden unexpected demand, systems or networks controlled by us are disrupted, then the customer will be liable for damages as described in the last paragraph of this section.
With regard to technical limits on CPU time, RAM usage, data transfer, disk space, and other account provisions, we do not restrict the kind of software or applications run on our systems. However, if a customer runs software that continually monopolizes our system resources and causes any disruption or damage, then the customer will be liable for damages as described in the last paragraph of this section. Also, if a customer runs software that is attacked over the Internet, and if as a direct result of that attack systems or networks controlled by us are disrupted or damaged, then the customer will be liable for damages as described in the last paragraph of this section.
The customer will compensate us for the disruption of services that may occur as a result of network attacks or other disruptions as described above. At a minimum, compensation will be the greater of twice the actual cash damages incurred by us, or the current "service disruption fee" for each system, leased line, or network operated by us, whether for our exclusive use or for any of our customers. In addition, if as a result of this disruption our other customers demand direct compensation for damages incurred, the customer having caused the disruption will compensate each of those other customers. The compensation to those customers shall be the greater of twice the actual cash damages incurred by each particular customer, or the current "service disruption fee" for each system, leased line, or network that affects each particular customer. Compensation for damages are due under terms described under the section titled Payments and Billing. Pricing for service disruption is subject to change. Current pricing can be reviewed on our price sheet.
This policy is intended to implement the procedures set forth in 17 U.S.C. Section 512 and the Digital Millennium Copyright Act ("DMCA") for the reporting of alleged copyright infringement. It is our policy to respect the legitimate rights of copyright owners, their agents, and representatives. Users of any part of our computing system are required to respect the legal protections provided by applicable copyright law.
Please see the Chilling Effects website for more information on the DMCA.
The Designated Agent to receive notification of alleged infringement under the DMCA is:
abuse@softservices.org
The following elements must be included in your copyright infringement notice:
Failure to include all of the above information may result in a delay of the processing of the DCMA notification.
It is expected that all users of any part of our systems will comply with applicable copyright laws. However, if we receive proper notification of claimed copyright infringement we will respond expeditiously by removing, or disabling access to, any material that is identified as infringing or to be the subject of infringing activity. We will comply with the appropriate provisions of the DMCA in the event a counter notification is received.
Under appropriate circumstances, we may, at our discretion, terminate users of our system or network who are repeat infringers.
It is our policy to accommodate and not interfere with standard technical measures it determines are reasonable under the circumstances, i.e., technical measures that are used by copyright owners to identify or protect copyrighted works.
Your use of our services constitutes acknowledgment that you are responsible for all content you create while using our systems and that we will not be held liable for it. You also understand that any content you receive, read, download or otherwise encounter in any way while using our systems is the responsibility of the party that created it and that we will not be held liable for it, either. Therefore, you use our systems at your own risk and in no way hold us liable for the consequences of content you or a third party has created.
We try to offer generally useful products and services, and we hope you remain our customer because of it, but we do not claim that our products or services are suitable for any specific purpose. So if you think you can achieve some particular end goal using one of our accounts, it is your responsibility to confirm that this is possible before signing up. We will not give you a refund if it turns out that your favorite utility won't run on our systems, or your email can't be sent in just the way that you want. When in doubt, ask first.
You understand and agree that our services are provided as-is and without any warranty, express, implied, or statutory. We specifically disclaim any implied warranties of title, merchantability, fitness for any particular purpose. We make no warranty as to the reliability, accessibility, or quality of our services. We do not promise that our systems will operate uninterrupted, unpenetrated, problem-free or virus-free. You agree that the use of our services is at your sole and exclusive risk.
You agree that we are not liable to you or to any other party for any direct, indirect, incidental, special, consequential or exemplary damages resulting from the use or the inability to use our systems (including as a result of loss of data, mis-deliveries, non-deliveries, service interruptions, delays, suspensions or terminations and whether or not such events are intentional, justified, negligent, or incidental), including but not limited to, damages for loss of revenue or profits, goodwill, use, data, or other intangible losses, and regardless of whether we were advised of the possibility of such damage. In the case that applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, the above limitation or exclusion may not apply to you, although our liability will be limited to the fullest extent permitted by applicable law.
Any liability we do have, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the customer to us prorated for past usage and depreciation.
We really don't want to get involved in judging the content of web sites, email, or files. However, we seek to be good citizens of this planet and we believe in kindness and respect rather than hate and abuse. Therefore, we only offer our services to people who agree with this sentiment and who do not engage in the activities described in this section as being banned. We do not allow data (including, but not limited to, the transmission, storage, creation, or promotion thereof) or any activities that may be described as or are similar to: harassment, abuse, stalking, libel, illegal, privacy invading, threatening, scamming, phishing, or malicious.
In general, we take no interest in customer content that abides by these restrictions, but if we receive a complaint about a customer for any reason, we will ask the customer to resolve the complaint themselves. If we receive multiple complaints and the customer is not willing to resolve the complaints, we may shut down the account until a resolution is reached. Such a shutdown is not an outage. No refunds are issued for accounts terminated because of complaints.
Thus, we normally exercise no control whatsoever over the content of the information passing through our systems, or the use or operation of customer accounts, subject to the following specific restrictions:
By violating any of the above acceptable use provisions, the customer is in violation of this agreement and we may terminate the agreement as described in the section titled Termination.
We reserve the right to terminate your service at any time for any reason and without notice. However, we usually take such action only because you have violated one or more of the terms of this agreement in an egregious manner. More typical termination scenarios and procedures are as follows.
The duration of service shall be as specified when the account is established. Such period shall begin on the date initial payment is received and shall automatically renew for successive periods equal in length to the initial duration until terminated as set forth herein or until notice of non-renewal by either party is delivered to the other party at least 30 days prior to the end of the then current period.
We may terminate service upon default of the customer's payment or other obligations under this agreement. No refunds are issued if the account is terminated for violation of this agreement.
The customer agrees that we have the right to suspend or terminate account access by the customer or via the Internet when necessary for us to examine or remedy possible violations of this agreement, or for nonpayment of fees. Such suspension of access is not an outage.
Free accounts may be removed without notice, without cause, and without recourse. However, normal policy is only to remove free accounts after at least 60 days of non-use.
Special restrictions on a visitor's license to access this site apply to non-human visitors. "Non-human visitors" include, but are not limited to, web spiders, bots, indexers, robots, crawlers, and harvesters. Such non-human visitors are restricted from taxing the resources of this website or any service it provides beyond what would be typical of a human visitor.
Because of their potential for abuse, in consideration for access to the site, non-human visitors are required to read and observe the industry-standard restrictions as set forth in the robots.txt file included at the root level of every domain governed by this agreement. The restrictions provided for in this file shall be considered an addendum to this agreement when applicable to non-human visitors. The robots.txt file specifies restrictions to the directories non-human visitors may access. Non-human visitors accessing directories beyond what is allowed by the robots.txt file is recognized by the parties to this agreement as trespass and is expressly prohibited.
Furthermore, as specified by the "no-email-collection" flag in the header of our web pages and/or the robots.txt file, email addresses on this site are considered as our proprietary intellectual property. It is recognized that these email addresses are provided for human visitors alone, and have value in part because they are only accessible to said human visitors. Intentional collection, harvesting, gathering, or otherwise storing email addresses by non-human visitors is recognized under this agreement as theft or diminution of value of our intellectual property and is expressly prohibited.
The following email address, like all others on this site, is our proprietary intellectual property and may not be harvested by non-human visitors: bottrap@softservices.org
We promise to do our reasonable best to fulfill service orders as fast as we can, but we can't promise "instant" service. Also, although for the most part every service request is important to us, we tend to work considerably slower when the account is in default, arrears, or typically slow to pay bills. A classic situation is a customer that hasn't paid his bill for three months past the due date, suddenly pays and expects the account to be restored instantly. This simply won't happen. While we welcome the returning business, our resources are limited. We stay busy helping our best customers and generally set support priorities highest for customers that pay their bill on time.
Even if something is automated, it may take time. This is often the case with email and DNS related changes. Also, anything involving money or a password probably involves a human -- and you know how they are.
Accounts that have storage quotas: If you fill up your account, and can't "un-fill" it, we can clean it out for you, but there is a service fee for this. Please, if you really need more storage space, make arrangements with us to upgrade your account.
Should any provision of this agreement be held to be illegal, invalid, or unenforceable by a court of law, the legality, validity and enforceability of the remaining provisions of this agreement shall remain unaffected thereby unless otherwise stated.
Absent a separate signed contract, this document represents the entire agreement between us and each of our customers. These terms and conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted.
Any and all notices required or permitted to be given hereunder shall be in writing and shall be deemed to have been given when deposited in certified mail, postage prepaid, or alternatively, transmitted electronically by electronic mail with a valid and widely known public key signature of authenticity, or transmitted by the customer to us through the account management interface as a support ticket.
We try to run an open and transparent service with customers involved in policy changes, but we reserve the right to change policies as we see fit without notice. It is the customer's responsibility to check this document regularly.
That said, you can rest assured that major policy shifts will be announced on our news page.